Privacy Policy

Effective date: April 14, 2026

This Privacy Policy explains what information Mureal collects, how we use it, when we share it, and the steps we take to protect it. Our default approach is simple: collect as little as we can, use it only for legitimate product and business needs, and avoid selling your personal data.

1. Scope

This Privacy Policy applies to information collected through mureal.io, Mureal websites, iOS apps, plugins, and related digital services that link to or reference this policy.

Some products may be offered through third-party platforms. If a third party collects information directly from you, their privacy policy may also apply.

2. Information we collect

Depending on how you use Mureal, we may collect:

  • Contact information, such as your name, email address, or support communications when you contact us or sign up for access.
  • Account and profile details, such as login credentials, product preferences, workspace metadata, or sync settings, if a product offers accounts.
  • Usage information, such as pages viewed, feature interactions, device type, browser type, language, referring pages, and approximate diagnostics about how the service is performing.
  • User content, such as files, prompts, designs, text, notes, images, or other materials you submit to the service so the product can operate.
  • Transaction information, such as purchase status, billing records, or subscription details, typically via payment or app marketplace providers.

3. Information we collect automatically

Like most websites and software services, we may automatically collect technical data such as IP address, log data, browser identifiers, crash information, and cookie or local-storage data that helps the service function, stay secure, and understand aggregate usage trends.

For apps and plugins, this may also include basic device, version, or error telemetry needed to keep the product stable and to debug failures responsibly.

We try to avoid invasive tracking and prefer lightweight analytics and operational telemetry that help us run Mureal responsibly.

4. How we use information

We may use personal information to:

  • provide, maintain, and improve Mureal;
  • authenticate users and secure accounts;
  • process transactions and deliver purchased products or subscriptions;
  • respond to support requests, questions, and feedback;
  • detect abuse, fraud, bugs, and service reliability issues;
  • comply with legal obligations; and
  • communicate important service, policy, or account updates.

We may also use aggregated or de-identified information for analytics, product planning, and reporting where it no longer reasonably identifies you.

Where applicable law requires a legal basis, we generally process personal information because it is necessary to provide the service you requested, to comply with legal obligations, to pursue legitimate interests such as keeping Mureal secure and improving it, or because you gave consent for a specific use.

6. How we share information

We do not sell your personal information. We may share information only in limited cases:

  • with vendors and service providers that help us host, secure, analyze, or operate Mureal;
  • with payment processors or marketplaces when needed to complete transactions;
  • if required by law, regulation, court order, or valid legal process;
  • to investigate or prevent fraud, abuse, or security threats; or
  • in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and lawful handling requirements.

When we rely on service providers, we try to work with providers that are appropriate for the task and require them to handle data for service-related purposes rather than their own unrelated use.

7. Data retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including providing the service, maintaining security, resolving disputes, enforcing agreements, and meeting legal or accounting obligations.

Retention periods can vary depending on the type of data and the product involved. We may also keep limited backup copies for a short time as part of routine resilience and disaster recovery processes.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

No system can be guaranteed perfectly secure, but we aim to choose sensible protections, limit unnecessary access, and respond quickly when issues are identified.

9. International data transfers

Mureal may use infrastructure or service providers located in more than one country. As a result, your information may be processed outside your home jurisdiction.

When we transfer personal information across borders, we aim to use appropriate safeguards as required by applicable law.

10. Your choices and rights

Depending on where you live, you may have rights to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of certain information;
  • object to or restrict certain processing; or
  • withdraw consent where processing is based on consent.

If you want to make a privacy request, use the contact method made available for the relevant Mureal product or service. We may need to verify your identity before acting on a request, and some rights are subject to legal exceptions.

11. Children’s privacy

Mureal is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us through the relevant support or contact channel so we can review and delete it where appropriate.

12. Third-party services

Mureal may link to or integrate with third-party websites, marketplaces, analytics tools, or platforms such as app stores or plugin ecosystems. Those third parties have their own privacy practices, and we are not responsible for how they handle information outside services we control.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. When we make material changes, we will revise the effective date on this page and, when appropriate, provide additional notice.

14. Contact

If you have questions about this Privacy Policy or how Mureal handles personal information, please use the contact method listed for the relevant product or service. If we publish a dedicated privacy contact in the future, we’ll add it here.